The Rising Popularity of Employee Assistance Programmes

An increasing number of companies in Hong Kong are buying EAPs

Working in the international division of a specialist healthcare broker, I’m receiving an ever-increasing number of enquiries for employee assistance programmes (EAPs) from companies with international workforces.

So why the recent explosion of interest?

Over the last couple of years, there has been a surge in publicity surrounding mental health in the workplace. As a result, HR teams from SMEs and large international corporations are enhancing their health and wellbeing strategies. They understand the pivotal role that an EAP plays in the maintenance of their employees’ mental health. A workforce with good mental health is likely to be happier and more productive, so it’s a win-win situation for both employees and employers.

So, what is an EAP and how does it help employees?

An EAP comprises a 24/7 helpline, allowing employees (and often immediate family members) access to professional support, advice, practical information and counselling, on a wide range of issues, both personal and work-related. A good EAP will also include a number of local face-to-face counselling sessions, as part of the package.
Employees contact EAP helplines to discuss many issues, including: –

· Managing Stress/Depression
· Divorce / Partnership Breakdown
· Coping with Bereavement
· Advice on Drug / Alcohol Misuse
· Redundancy
· Bullying at Work
· Financial Concerns / Planning


Why purchase an EAP?

An EAP is a low-cost benefit, which is highly valued by employees. It helps employers meet their duty of care obligations and an EAP is likely to have a very positive ROI.

I believe the popularity of Employee Assistance Programmes will continue to increase in the medium to long term, due to the many advantages they give to both employers and employees.

If you’d like a quotation for a global EAP, please contact Health Matters’ International Sales Manager, Geoff Maggs on Tel: +44 (0)2476 992 687, or email